Return & Refund Policy

Last updated: 11/13/2025

Thank you for shopping with Shotcrimp.
We want you to be completely satisfied with your purchase. Please read our policy below for information about returns, exchanges, and refunds.

1. Returns Eligibility

We accept returns within 30 days of delivery for most new, unused items.
To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.

Proof of purchase (order number or receipt) is required.

Items that have been customized or specially manufactured to order are not eligible for return unless defective.

2. Return Process

To request a return, please contact our support team first.
Do not send any products back without prior authorization.

Contact details:
📧 Email: support@shotcrimp.com

📞 Phone: +995 551 12 02 40

Once your return is approved, we will provide instructions and the correct return shipping address.

3. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:

A refund will be processed to your original method of payment.

Refunds typically take 5–10 business days to appear, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@shotcrimp.com
for further assistance.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank account again.

Contact your credit card company or payment provider.

If you’ve done all this and still have not received your refund, contact us at support@shotcrimp.com
.

6. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

Shotcrimp
6 Piazza Aldo Moro Bari, Italy
70123
📞 +995 551 12 02 40
📧 support@shotcrimp.com